Returns Policy

We endeavour to make sure the jewellery you order arrive to you in perfect condition. In the unlikely event you are unhappy with your purchase, you may return it to us in its original condition. This must be within 14 days of receipt, boxed and packaged and in a re-sellable condition. To return a product please contact us via email online-sales@aurumjewellers.co.uk and we will send you a Return Form.

Once the jewellery is received you will be refunded the full invoice amount less cost of delivery. Items returned to us not in re-sellable condition may be returned to you and you may incur additional postage charges. Refunds are processed once we have received and processed the returned jewellery and we will issue a refund in the same form of payment originally used for the purchase within 5 to 7 working days of our receiving your return.